Here's what happened:
I was at the cashier when she asked for my Popular card. While I was searching for it, she was kind enough to check if my purchases warranted the card. If not then she'll just scanned my Sunway card. Yep, I have both Popular and Sunway cards upon which the kind cashier explained I could only used one and not the other i.e. I can't collect points via Sunway card if I had used the Popular card. So after checking via her POS, she said I could just used the Sunway card as nothing required my Popular card according to her POS. After paying, she had asked us to go to another counter to scan my Sunway card for points collection (I was like huh???) and to collect some vouchers.
While walking over, I was checking my receipt and then realised I was charged extra RM10 for this book:
|Member price RM24.90 but RM34.90 in my receipt|
I was appalled by their behaviour! I may not be a huge spender buying in thousands but I still deserved to be served kindly! I lost RM10 just like that! Though I have gotten some RM30 vouchers (hubby comforted me... indirectly they have compensated me lah) but I didn't get to use it in the end! What with all their bull T&C's! So what's the point then??? Wasting more tree barks!!!
|Expired and discarded without thanks!|
Honestly Popular, next time if you want to do a bookfair at Sunway again, please ensure that the cashiers except only Popular card and customers with Sunway Pals be directed to the point collection counter after payment. Why the need to scan at the cashier when it will be scanned again at another counter??? Do not confuse either party with unnecessary rules or what nots! Also, please appoint a PIC with a good clear conscience who can make decisions and not disregard the customers! Lastly, if you want to reward your customers with vouchers, please reward with an open heart!!! So many vouchers with T&C's, in the end also pointless as all have been discarded! Many members from the book club also shared the same sentiment!
A recap just in case:
- cashier scan Popular card and customer collects Sunway points at collection counter - no need to double scan
- appoint PIC who can make decisions and not waived off customers
- reward vouchers with an open heart - if not, just save the papers and not reward at all!
Since my Popular card is underutilised, I have decided not to renew it anymore. Pointless since being a member yet not given the member price. Might as well be a non-member and I won't be ranting here now! Lesson learnt the hard way!!!